Refund policy

Return and Refund Policy

Customers in the EU have the right to cancel an online purchase within 14 days of receiving the order, without giving a reason.

To request a return, please contact us through the contact form on our website within 14 days of receiving your order. Once your return request has been accepted, the item must be sent back within 14 days.

Items must be returned in the same condition as received, where reasonably possible. For sealed trading card products, the product should be returned sealed, unopened, unused and in its original packaging. If an item has been handled more than necessary to inspect it and has lost value, we may reduce the refund accordingly.

Return shipping costs are paid by the customer unless the item is faulty, damaged, or incorrectly supplied.

Once we have received and inspected the returned item, we will refund the eligible amount using the original payment method. Refunds will be processed within 14 days of cancellation, although we may wait until the item has been returned or proof of return shipment has been provided.

Original standard delivery costs will be refunded when a full order is returned. Additional costs for upgraded shipping methods are not refunded.

Business-to-business purchases may be subject to separate return terms and do not automatically fall under consumer withdrawal rules.